Privacy Policy

This Privacy Policy applies between you, the User of this Website and Wolfe and Pumpkin, the owner of this Website.  At Wolfe and Pumpkin, we understand the importance of your privacy and are dedicated to maintaining the confidentiality of the personal information you entrust to us.

This Privacy Policy applies solely to the actions of Wolfe and Pumpkin and Users on this Website, it does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we have to social media websites.

For the purposes of applicable Data Protection Laws, Wolfe and Pumpkin is the Data Controller and is responsible for your personal data (collectively known as "we", "us", "our" or Wolfe and Pumpkin in this Privacy Policy).

This Privacy Policy should be viewed alongside and in addition to our Terms and Conditions that can be found here. By accessing and/or utilizing our Website, you agree to the terms outlined in this Privacy Policy.

Data Collection
When you interact/use our Website, we engage in the collection of various types of personal information to facilitate your order, provide a service, and enhance your experience.
We may collect the following Data, which includes personal Data, from you:

-          Personal Details: Either when creating an account with us or when placing an order through our Website, we may request your full name, email address, telephone number, delivery address, financial information and any other information to facilitate order fulfilment and provide effective communication throughout the ordering/delivery process.

-          Order Information: This includes details of orders, specific products purchased, frequency, dates, number of orders, all of which are logged to ensure efficient order processing and improve our services.

-          User Behaviour: We may analyse your behaviour on our Website to optimise user experience, personalise content and enhance site functionality.

-          Device Information (automatically collected): This is a list of data pertaining to your device such as an IP address, operating system, web browser type and version, all of which help in troubleshooting technical issues, ensuring compatibility and improving security practices.

in each case, in accordance with this Privacy Policy. 

How We Collect Information
We collect Data in the following ways:

a.      “Voluntary” - Data is given to us by you; and

b.      “Automatically” – Data is collected automatically.

Data is collected through a variety of means, including, web forms, through order submissions, tracking software embedded in the Website.

-          Voluntary Submission:  Data that is provided by you when you contact us through the Website, by telephone, email or through any other means. Data that is provided by you when you create an account with us, place any orders and make payments to us through this Website. Data that is provided by you when subscribing to our services such as newsletters, promotional emails or marketing communications from us.

-          Automated Collection:  Data that is collected automatically during your visit(s) to our Website. This information helps us to make improvements to Website content and navigation and may include device-specific details (such as your IP address), technical information about your computer, browsing patterns, and referral sources. The data that is automatically collected via “Cookies” is subject to your explicit consent and acceptance of “Cookies”, for more information about “Cookies” and how we use them on the Website, see the section below titled “Cookies”.

in each case, in accordance with this Privacy Policy, any information is handled with the highest level of care, is compliant with all applicable data protection regulations and is used solely for the purpose of ensuring an efficient order process, improving our services and improving user experience.

Our Use of Data
Any/all of the above Data serves multiple purposes and may be required to us from time to time in order to provide you with the best possible service and experience with us. In addition to fulfilling orders and enhancing our website, we utilise your personal data for various reasons, including but not limited to:

-          Order Processing: Your Data enables us to process and delivery your order(s) efficiently and accurately.   This includes collecting and managing any payments in connection with your order.

-          Customer Services: We utilise your information to manage our relationship with you and maintaining a high level of customer service, this may include contacting you should any problems arise with your order, notifying you of any changes to our terms and conditions (if you have an account set up with us), asking for feedback through reviews or surveys and informing you about any changes to our services.

-          Recommendations/Marketing: Based on your preferences (such as signing up to our newsletter) and past interactions with us, we may make suggestions and recommendations about goods/services that may interest you and/or offers and promotions which overall will enhance your shopping experience with us. We value your privacy and do not sell your data to third parties for marketing purposes. 

-          Data Analytics: We make use of data analytics to gain insights into user behaviour, preferences, and trends. This does not only enhance our product range, Website, marketing strategies and customer service, but also enhances your overall user experience.

in each case, in accordance with this Privacy Policy, any information is handled with the highest level of care, is compliant with all applicable data protection regulations and is used solely for the purpose of ensuring an efficient order process, improving our services and improving user experience.

We may use your data for the above purposes if we consider necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances, please see below section entitled “Your Rights” for additional information. 

Who We Share Data With
We may share your Data with the following trusted parties for the below reasons:

-          Our employees, agents and/or professional advisors – this is to enable processing and fulfilment of orders, and all data is handled securely in accordance with our directives.

-          Third Party Providers – reputable service and payment providers are required and utilised to facilitate our operations, this includes order fulfilment through delivery services and processing payments made over the Website. These reliable providers are contractually bound to handle your data securely and solely in accordance with our directive. These third party providers comply with all applicable data protection regulations.

-          Relevant Authorities – there may be cases when we may be compelled to disclose your information to comply with legal requirements or respond to lawful requests from government agencies including, but not limited to, facilitating the detection of crime or the collection of taxes or duties.

-          Change of Business Ownership and Control – in the event of an expansion or reduction of our business this may involve the sale and/or the transfer of part of Wolfe and Pumpkin your data may be transferred to the acquiring entity or successor organisation. We will notify you via email (if you have chosen to accept this marketing preference) and/or through a prominent notice on our website of any changes that effect the use/transfer of your data along with the available choices to you regarding your Data whilst ensuring your privacy is protected. 

Data Security
We prioritise the security and confidentiality of your Data. We have implemented the appropriate security measures to protect your Data and prevent your personal data from being used or accessed in an unauthorised manner. We limit access to personal data to employees, agents and trusted third party providers who have a legitimate need to access it. All data is handled securely in accordance with our directive and those who have access comply with all applicable data protection regulations. All Data is stored on secure servers. All payment details are encrypted using SSL technology - usually you will see a lock icon or green address bar (or both) in your browser that indicates that your connection to the Website is secure.

If you want detailed information on how to protect your information, computers and devices against fraud, identity theft, viruses and other online issues, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

Data Retention
We only hold your Data for the period necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements as outlined in the Privacy Policy or until you request that the Data be deleted. 

Your Rights
You have the following rights in relation to your Data:

a.      The right of access – you can request to access the personal information we hold about you at any time or that we modify, update or delete such information.

b.      The right of rectification – if there are any inaccuracies or incompletions in the personal data that we hold about you, you have the right to have your Data rectified.

c.      The right of erasure – you can request that we delete or remove your Data from our system.

d.      The right to restrict processing – you can request restrictions on the processing of your personal information.

e.      The right to object – you have the right to object to our use of your Data, including if we are processing your personal data according to legitimate interests.

f.        The right to data portability – you have the right to request the transfer of your personal data to yourself or a third party.

g.      The right to withdraw consent – you have the right to withdraw consent at any time if we rely on consent to process your personal information.

We respect your right to control your personal information, to make enquiries or to exercise any of your rights above regarding the data we hold about you, please contact us via this email address wolfeandpumpkin@gmail.com.

Please note that certain information may be necessary for us to process your order effectively. However, once your order has been delivered, we are committed to reaffirming all requests to remove non-essential information from our system if it does not conflict with our legal or contractual obligations.

If you have previously agreed to receive marketing communications from us and wish to change your preferences, you may contact us at the email address provided above or by following the unsubscribe instructions provided in our marketing emails.

We will not charge you to access you personal information or to exercise any of your other rights detailed above, however, if your request if particularly unfounded or excessive we may charge a reasonable fee or, where we are legally permitted to do so, we may refuse your request. If we do refuse your request, we will advise of the reasons why.  We also may need to ask for specific information to confirm your identity and ensure your right to access your personal information. This is a security measure to prevent unauthorised access.

Upon receiving any requests, we aim to respond within one month and will keep you updated throughout the process.

Cookies
Our Website utilises Cookies and similar tracking technologies to enhance your browsing experience and evaluate website usage. Cookies are small text files placed on a User’s computer, which are commonly used to collect data. Before the Website places Cookies on your computer, you will be presented with a message box requesting your consent to set those Cookies. By accessing and using our Website, you agree to the use of Cookies in accordance with this Policy. You can find more information about the Cookies we use and the purposes for which we use them below:

-          What are Cookies? A Cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service and are widely used to make websites work more efficiently and to provide information to the website owners.

-          Cookies this website uses:

a.      Essential Cookies – These are Cookies that are required for operation of our Website. As an example, they include Cookies that enable use of our shopping cart or billing services. Disabling these Cookies may restrict your access to certain features or prevent you from using the Website altogether.

b.      Analytical/Performance Cookies – These Cookies allow us to recognise and count the number of visitors to the Website and to see how visitors navigate our Website when they are using it.  They are also used to monitor performance of the Website (page loading, speeds, etc.) to ensure that everything is functioning correctly. This helps us to provide a high-quality user experience by customising our offerings and promptly addressing any issues.

c.      Functionality Cookies – These are used to recognise you when you return to our Website, they enable us to remember your preferences, enhancing your browsing experience. For example, greet you by name and recall your preferences.

-          Third Party Cookies:

a.      Google Analytics – We use Google Analytics to measure traffic to our Website and understand how users navigate and use our Website. We utilise this information to identify areas for improvement to enhance user experience and ensure that you receive the best experience possible. Google Analytics utilises Cookies to collect data such as the pages visited, the time spent on the Website and other applicable information. This data is only used for analytical purposes and provides us with the ability to optimise our Website's content and functionality. All the information we collect from Google Analytics will not be disclosed with any other third parties.
By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess the activity on our Website. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. Further information regarding Google Analytics and how they secure the data collected can be found here. If you wish to do so, you can opt-out of Google Analytics by following the instructions here.

b.      Facebook/Meta Pixel - The Facebook/Meta Pixel may utilize Cookies, web beacons, and other storage technologies to collect or receive information from the Website and use that information to provide measurement services and targeted advertisements. We may use them to display ads but only to users who have shown interest in our offerings or have specific characteristics. This ensures that our ads are relevant and effective. Furthermore, we utilize the pixels for statistical and market research purposes to understand ad effectiveness and user behaviour after clicking on an ad.
If you wish to do so, you can adjust your Facebook Ad settings here and opt-out of ad targeting by visiting http://www.aboutads.info/choices.

c.      Create - Our Website is hosted by Create who may use cookies for various purposes, for an example, cookies may be used to assess/facilitate e-commerce functionality and enhancing user experience.

-          Cookie Consent - Upon visiting our Website, you will be presented with a message box requesting your consent to use Cookies. If you do not click "Accept" or "Decline" on the Cookie consent box, it will be assumed that you agree to accept Cookies. To prevent the use of Cookies, you must click "Decline”. Please note that certain aspects of our Website may not function properly if Cookies are declined.

-          Cookie Management - You can choose to enable or disable Cookies through your browser settings, for further details please see the help menu in your internet browser. You can also choose to delete Cookies at any time, however, please be aware that you may lose any information that enables you to access the Website more quickly and efficiently, including, but not limited to personalised settings.

You can find out more information about Cookies and how to disable them by visiting https://cookiesandyou.com.

Links to Other Websites
Our Website may contain links to third-party websites or services for your convenience and information. However, please note that once you use these links to leave our website, we do not have any control over the content or privacy of those third party websites or services. Please be aware that clicking on links to third-party websites or services may result in the collection of your personal information by those third parties.  We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not subject to this Privacy Policy.
We strongly encourage you to consider the privacy policies of any third-party websites or services that you visit and exercise caution. These websites or services may have their own privacy policies regarding the collection, use and disclosure of your personal information. Please review these privacy policies carefully before providing any personal information to these third parties.

 
Changes to the Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Any future changes are effective immediately once posted on this page.