Terms and Conditions
Welcome to Wolfe and Pumpkin, the Terms and Conditions detailed below govern your use of our website and any purchase of goods from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.
Please read them carefully before making a purchase.
1. Introduction and Acceptance of Terms
1.1 In these Terms and Conditions ‘you’ and ‘your’ refer to the customer and ‘we’, ‘our’ and ‘us’ refers to Wolfe and Pumpkin.
1.2 Before using the Wolfe and Pumpkin website, please read these Terms and Conditions carefully and ensure that you understand. Your use of the Wolfe and Pumpkin website indicates your acceptance to be bound by the Terms and Conditions in effect at the time of usage.
1.3 We reserve the right to modify in part, or all, of these Terms and Conditions at any time. Please ensure you check the latest version of the Terms and Conditions to assess whether any changes have been made since your last review and indeed before you make a new purchase – the date at the bottom of this page indicates the last time the Terms and Conditions were updated. If you have an account with Wolfe and Pumpkin, any modifications to these Terms and Conditions shall be sent to you via email at such time for your review and continued acceptance.
1.4 If you do not accept these Terms and Conditions in their entirety, you should refrain from using the Wolfe and Pumpkin website. Please note that by continuing to use the website, you indicate your acceptance of these Terms and Conditions and any future modifications.
1.5 If you have any questions regarding these Terms and Conditions or you would like any further clarification, please contact us.
2. Products
2.1 We offer a variety of personalised and non-personalised paper-based goods for sale on our website. All items are made to order, ensuring that each product is created according to your specifications provided at order placement.
2.2 We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, suspicion of fraudulent activity, errors in pricing or product information or any issues with materials/stock provided by our suppliers. In the event of an order cancellation for any reason, no compensation will be offered, however, a full refund will be issued to the customer promptly.
2.3 Due to the variance of monitors/screens, the colour shown in the imagery on our website may differ very slightly to that which you receive.
2.4 All of our paper-based goods are made from FSC (Forest Stewardship Council) certified cardstock, FSC certified products certify that wood, paper and other forest products are made with materials from well-managed forests and/or recycled sources). Envelopes are included with all greeting cards as a standard, all envelopes are 100% recycled and recyclable. Read more about sustainability here.
2.5 Whilst every effort has been made to accurately depict our products, including descriptions and images on the website, we cannot guarantee that all images, product descriptions and other information are entirely accurate, complete, or error-free. We hereby disclaim any liability for errors or inaccuracies in the product information displayed on the Wolfe and Pumpkin website.
3. Personalisation
3.1 It is the sole responsibility of the customer to carefully examine their personalisation for accuracy, this includes spelling and grammar, before placing an order. Once the customer has placed the order, no modifications can be made, and Wolfe and Pumpkin cannot issue any refunds for errors or omissions made by the customer.
3.2 When personalising paper goods on our website, you agree to provide accurate and appropriate content. Wolfe and Pumpkin reserves the right to refuse to print content that we believe to be offensive or inappropriate. It is the responsibility of the customer to ensure that the content they provide for personalisation meets our guidelines. We will terminate orders that contain content that is discriminatory, violent, sexually explicit, hateful, or otherwise considered inappropriate at our discretion. In such instances, we will promptly inform the customer and provide a full refund.
3.3 At times, customers may personalise a design with either too little or excessive wording that will subsequently require a change to the design shown in the imagery. In cases where this occurs, the design will be manually altered/adapted to accommodate the lesser or additional wording. This change is implemented to complement the chosen design and will be the best version of that design that is suitable for your desired personalization.
3.4 If the personalisation/changes requested result in a design change that is deemed to be excessive/inappropriate/not feasible, then Wolfe and Pumpkin have the ultimate discretion and reserve the right to cancel an order, at which time the customer will be notified, and a full refund will be provided.
4. Orders
4.1 You must be at least 18 years old to access the Wolfe and Pumpkin website and place orders.
4.2 By placing an order through our website, you agree to provide accurate and complete information about yourself including, but not limited to, your billing address, payment details, a valid email address and real name. These details are required to facilitate the placement of an order, provide correspondence regarding the status of an order and ultimately to complete/deliver the order.
4.3 When placing an order, we will process payment using your nominated payment method chosen at the checkout, after payment an order confirmation email detailing your order will be sent. Please ensure to check your spam or junk folders for any email(s) from Wolfe and Pumpkin.
4.4 Orders are placed on the website by pressing the "Checkout" button during the checkout process. By placing your order, you are consenting to purchase the product(s) you have chosen, subject to these Terms and Conditions. At this point, a legally binding contract will be established between you ‘the customer’ and us ‘Wolfe and Pumpkin.’
5. Pricing and Payment
5.1 All prices listed on our website are in GBP (British Pound Sterling).
5.2 Our website accepts payments by PayPal, credit and debit card using our shopping cart. Credit and Debit Card payments are processed by PayPal, however, you do not need a PayPal account to carry out your transaction. All transactions are processed and secured by PayPal and no payment information is stored on our server.
5.3 We reserve the right to change prices for products listed on our website at any time without prior notice.
5.4 Any discount codes, promotions etc. offered are at Wolfe and Pumpkin’s discretion and may be subject to time restrictions.
6. Delivery
6.1 Wolfe and Pumpkin will provide an estimated delivery date for your order. However, we cannot be held responsible for delays that may occur with the delivery service providers. Please refer to our Delivery and Returns Policy for detailed information regarding turnaround times and delivery.
7. Returns and Refunds
7.1 For detailed information regarding returns and refunds please refer to our Delivery and Returns Policy.
8. Intellectual Property
8.1 All content on the Wolfe and Pumpkin website including, but not limited to, images, text, product designs and logos is the exclusive property of Wolfe and Pumpkin or its licensors and is protected by copyright laws and other intellectual property rights.
8.2 Our website and/or branding may appear discreetly on the back of some products; this is to protect our intellectual property.
8.3 You are prohibited from reproducing, altering, distributing, or otherwise using any content from our website without prior written consent from Wolfe and Pumpkin.
8.4 All products are intended for personal use, you are prohibited from using the Wolfe and Pumpkin website, any part of its content or Product(s) for commercial purposes without obtaining permission/license from Wolfe and Pumpkin to do so.
8.5 In the event of a breach of these terms, your right to use the Wolfe and Pumpkin website will terminate immediately, and at our request, you must return or destroy any copies of the materials you have made.
9. Privacy Policy
9.1 We are committed to protecting your privacy. Your submission of personal information through the online store is governed by our Privacy Policy. You can view our Privacy Policy here to understand how we collect, use, and disclose your personal information.
10. Limitation of Liability
10.1 In no case shall Wolfe and Pumpkin be liable for any direct, indirect, special, incidental, or consequential damages arising out of or in any way related to your use of our website or the purchase of goods from our online store.
11. Governing Law
11.1 The provisions of these Terms and Conditions shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law provisions.
12. Changes to Terms and Conditions
12.1 We reserve the right to alter or modify these Terms and Conditions at any time without prior notice. Any modifications will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the revised Terms and Conditions.
Last updated: 28th March 2025